Shipping policy
Shipping & Delivery
We work hard to get every order packed and shipped quickly. Once your package has been accepted by USPS or another carrier, delivery is handled by the carrier.
Lost in Transit
If your tracking hasn't updated for several days or your package appears to be lost before delivery, please contact us. We'll gladly work with the carrier to help locate your shipment and find a solution.
Marked as Delivered
If your tracking shows Delivered, but you can't locate your package, we recommend:
Checking around your front door, porch, garage, mailbox, or other delivery locations.
Asking family members or neighbors if they accepted the package.
Waiting 24 hours, as USPS occasionally marks packages as delivered before they physically arrive.Contacting your local USPS office, as they can often provide GPS delivery coordinates or additional information.Unfortunately, once a package has been marked as delivered by the carrier, we are unable to guarantee replacement or reimbursement, as we do not have control over the package after delivery.If you've tried the steps above and still can't locate your order, please reach out. While we can't promise a replacement, we're always happy to help however we can.
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USA - Order Value $50 or more